At a glance 89BD Support numbers
4.9/5 rating
This average comes from 28,348 reviews
240,129 active users
Questions come to the same inbox
99.9% uptime
Support page is usually open
Active in 14 countries
89BD has been active since 2016
Three easy steps to contact
Step 1: Log in
When you log in with 89BD, your account details match quickly.
Step 2: Write the problem
Keep it short, what got stuck and when it happened.
Step 3: Send to the right team
Login, payment, or help center, whichever is needed, goes that way.
Holiday schedule and 89BD Contact
A small note next to the phone shows when support slows slightly; the times below are reserved for holidays.
| Day | Live help | Email reply |
|---|---|---|
| Friday | 10:00 AM - 10:00 PM | Within 12 hours |
| Saturday | 10:00 AM - 11:00 PM | Within 10 hours |
| Eid | 11:00 AM - 9:00 PM | Within 24 hours |
| Festival holiday | 10:00 AM - 10:00 PM | Within 18 hours |
| National holiday | 10:00 AM - 9:00 PM | Within 24 hours |
| Normal days | 9:00 AM - 12:00 AM | Within 8 hours |
Many users from Dhaka send quick questions during lunch breaks; answers are usually clear in the first message.
Live chat is always open
As you enter the chat box, a small ding is heard; that's the fastest way.
Even at night, the 89BD Help team sees messages and provides direct answers in chat about account verification, bonuses, and core settings.
- If login problems occur, the session is checked.
- Questions about bKash, Nagad, Rocket are viewed separately.
- To read easily on small screens, answers are written this way.
How long can email replies take
If messages pile up in the inbox, wait time may increase a bit, but the 89BD Contact team composes and sends serious answers.
For common account questions, replies are within 8 hours; on holidays, delays can be up to 24 hours, especially for new cases.
Providing your username, issue, and last login time in the email makes it easier; otherwise the same information may be requested again.
What is available in the Help Center
Account security
Password change, device verification, and suspicious login guidance
Payment help
Whether bKash, Nagad, Rocket transactions are available can also be checked
General information
Features, terms of use, and new page addresses in one place
Human support
Not a robotic answer, responses are based on real problems.
When to use 89BD App help
When the screen is locked or you can't log into your account, start support from within the app; the links inside the 89BD App connect with the help center.
Even if mobile network is slow, messages can be sent often; texts go through even on 3G connections, so rural users also have less wait
If desired Help Center page Go and check for new users New Users GuideAlso useful